Un-Expectations
If we only focus on source goals, we may miss something important.
(Crossposted at OnTeamBuilding)
I’m a big fan of The Vertical Playpen podcast by High 5 Adventure (with Phil Brown). After listened to the episode: Tinker Talk - Facilitation Tips We Now Disagree With. It inspired me to think about expectations. The practitioners in the Tinker Talk episode shared things they learned in their career that they didn’t necessarily believe in anymore – the absolutes at one time were diluted.
For example, one of the practitioners talked about 'Artificial Source Goals.' These are the goals given or spoken to you, as the scheduled program facilitator, by the 'person-in-charge' wanting you to accomplish – often times in the absence of this said person. The goals were not generated by the group. When you start working with them, you find out these 'artificial' goals are not realistic. The group needs other skill development work before focusing on the goals you have in your hand.
If the expectation is to meet the 'given' (artificial) goals, how do you move ahead?
Early on in my team building days, I would push through and try to pull out learning from my groups to meet the expected goals. Sometimes it was possible, other times not. But I was doing what was expected. Now, based on more time with groups, I do my best to work with them where they are - often simply asking them how they want to spend their time in the learning context. Sometimes we can work with ‘expected’ outcomes, other times we work towards other ends. If other ends become evident, we travel this path. After the program, I inform the person-in-charge what outcomes were accomplished and any of the connections they had to meeting the goals this person had in mind. Or, if there was no connection, I inform this person what the group did take away. My confidence to work with a group starting ‘where they are comes from years of experience and being able to build trust with my groups (and the organizations I work for and with) in order to ask them what they need.
Focusing on expectations (given to, or created by you), is related to the ‘Ascending Reticular Activating System’ – ARAS. In a nutshell, what you think about, you focus on. Some of you might recognize this as confirmation bias. If we limit what we are looking for, we may miss something important.
In the movie Zero Effect, Daryl Zero (Bill Pullman) says, “If you are looking for something in particular, you are likely not to find anything. However, if you’re looking for anything, you’re likely to find something.”
As team builders, how do expectations shape our programming, facilitating and processing? How about a simple self-check-in before we engage with our groups:
What do I expect from this program? What do others expect?
What expectations are realistic, which ones are not? (And am I speaking up about the ones that are not!)
What are my expectations as a facilitator?
How do I set expectations for myself? Where do they come from?
What expectations are groups getting from me?
What expectations do my groups have of me? How do I know?
What expectations do I have about processing with my group - realistic or un?
When the program is over, did I meet the expectations that I had for myself? Did I meet the group’s expectations? How do I know?
What do I do with the expectations data?
Can using expectation data help me to be a better/different/caring/other kind of practitioner?
Expectations are neither good nor bad; they are simply another tool at your disposal. And, like any other tool you have, it’s how you use it that counts.
Chris
Growth Opportunity: Just 5 minutes. Expectations and Un-Expectations - how does this polarity or, dichotomy or, continuum relate to your practice?
Resource: Here’s another nudge to check out: Tinker Talk – Facilitation Tips We Now Disagree With.